Implementation Roadmap & Governance

1. Foundation: taxonomy, CSDM service model, data pipelines, first allocation v1; publish showback. 2. Planning & Forecasting: driver-based plans, FinOps forecasting, variance analytics. 3. Chargeback & Unit Pricing: service rate cards; commitment strategies; BU accountability. 4. Optimization & Portfolio Shaping: app rationalization, vendor renegotiations, RTB→CtB reallocation. Big-5 guidance stresses execution discipline, savings roadmaps, continuous management---not one-time cuts.

TBM/ITFM lead, FinOps lead, IT Finance, Service Owners, Cloud Engineering, Vendor Management, FP&A, Data steward(s); in ServiceNow shops, add CSDM champions.