Metrics, KPIs & Dashboards

Spend: by tower, service, application, vendor, BU. Run/Grow/Transform: RTB/CtB %, trend QoQ. Forecast: 90‑day cloud forecast error; budget variance (MTD/QTD/YTD). Utilization & hygiene: license utilization; tagging compliance; commitment coverage; orphaned assets. Risk & resilience: uptime/SLAs (infra/app/db), patch compliance %, vulnerability age, change failure rate (DORA). (ITIL practice linkages).

Tagging compliance % = compliant tagged cost ÷ total cost × 100. Shared‑cost allocation coverage % = shared cost distributed ÷ total shared cost × 100. Forecast accuracy = 1 - |forecast - actual| ÷ actual.